PR-DC provides world-class field operations and customer support on a global scale. Our services cover the full lifecycle of your system, from after-sales support and monitoring to maintenance, airworthiness guidance, and hands-on training, delivered by certified professionals.
Field Operations & Customer Support
Field Operations Services
PR-DC delivers fully equipped, staffed, turnkey field operation solutions worldwide. Our teams include certified operators, instructors, and maintainers, enabling rapid deployment and reliable performance in demanding operational environments.
Field Service Representatives
PR-DC Field Service Representatives (FSRs) provide on-site support and serve as the direct liaison between your team and PR-DC engineering. FSRs are highly qualified to deliver:
- On-site troubleshooting and operational support
- Flight standardization program development
- Training support package development
Program Management & SME Support
We provide customer-focused program management and subject matter expert (SME) support
- Mission planning and operational support
- Engineering support from the original equipment manufacturer
- On-site sustainment operations development and delivery
Support Services
Sustainment Operations & Logistics
PR-DC supports customers with sustainment operations, including professional inventory control and comprehensive logistics. Our logistical services include extensive planning, coordination, and monitoring to ensure continuity of operations and long-term readiness.
After-Sales Monitoring, Maintenance, and Support
We provide structured after-sales services designed to keep your fleet mission-ready:
- Operational monitoring and technical assistance
- Preventive and corrective maintenance support
- Ongoing customer support and configuration guidance
Airworthiness
PR-DC works with international clients to evaluate airworthiness regulatory initiatives across relevant markets and regions. We support your compliance goals by helping ensure products conform to applicable airworthiness certification requirements.
Training
PR-DC provides a complete training package for customers and users, with direct instructor-student interaction. Training includes:
- Simulator-focused mission scenarios for a realistic digital experience
- Hands-on practical exercises
- Mission planning instruction
- Live flight field operations training